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- Meet Robert: Our Secret AI Behind Hotel Conversations
Meet Robert: Our Secret AI Behind Hotel Conversations
Imagine having a team member who never sleeps, writes perfect emails in any language, and handles hotel communication — all without revealing they’re actually... an AI.
Boarding Call 🚀
🤖 Meet Robert — our AI travel assistant who chats with hotels like a real human (and they never suspect a thing!).
AI
✨ Meet Robert.
One of Robert’s superpowers is managing hotel communications for our clients:
✅ He searches for hotel reception emails online.
✅ Writes polite, tailored requests in the hotel’s local language.
✅ Confirms bookings and requests special gestures, such as a welcome drink or fruit basket, for our guests.
Here’s the cool part: Hotels write back to Robert as if he’s a real person. They thank him, address him by name, and handle his requests, never suspecting the message was automated.
On the screenshot attached, you’ll see:

Email reply
the email we sent to the hotel
the hotel’s reply, thanking “Robert” and confirming their welcome gesture
all triggered seamlessly via our automation platform, Make.com

Automation with AI
This is how we blend AI + automation to give our clients:
faster service
multilingual communication
truly personalized experiences for every traveler
No manual typing. No delays. Just smooth, invisible tech that makes us look human — and brilliant.
Manage travel. Don’t just book it.
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P.S.
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